Privacy Policy
This Privacy Policy explains what personal information False Vintage (Finders LLC d/b/a False Vintage, 611 NW 92nd Ave, Pembroke Pines, FL 33024) collects when you use shopfalsevintage.com (the "Site"), how we use and share it, how long we keep it, and the choices and rights you have. We are the "controller" of your personal information for the purposes described here.
The short version: we collect what we need to sell and ship you a piece and to keep the Site running. We do not sell your personal information, we do not share it for cross-context behavioural advertising, and the Site does not use advertising cookies.
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| Identity and contact | Name, email address, phone number (optional), shipping and billing address | You, at checkout or when you contact us |
| Order information | Items bought, prices, order number, shipping method, tracking numbers, return requests | You and our systems |
| Payment information | Card type, last four digits, expiry, billing postcode, payment status and fraud-screening results | Stripe. We never receive or store your full card number or security code |
| Communications | Emails and messages with us, review content, photos you send for a return or claim | You |
| Marketing preferences | Whether you signed up for new-drop alerts, when, and how | You |
| Device and usage information | IP address, browser and device type, pages viewed, referring site, approximate location derived from IP, performance data | Automatically, through Cloudflare's hosting, security and cookieless analytics |
| Strictly necessary browser storage | Whether you have passed the entry screen, cart contents, checkout session | Automatically, see the Cookie Notice |
We do not knowingly collect sensitive personal information (such as health, religion, precise geolocation, government ID numbers or biometric data). Please do not send it to us.
2. How we use your information, and our legal bases
| Purpose | Legal basis (for EU/UK visitors) |
|---|---|
| Process and ship your order, handle returns, refunds and claims, send order and shipping emails | Performance of our contract with you |
| Calculate and remit sales tax, duties and import taxes; keep business and tax records | Legal obligation |
| Prevent fraud and chargebacks, secure the Site, enforce our Terms | Legitimate interests (protecting our business and customers) |
| Answer your questions and support requests | Contract or legitimate interests |
| Understand how the Site is used, in aggregate, to improve it | Legitimate interests; analytics are cookieless and do not identify you |
| Send new-drop emails or texts you signed up for | Consent, which you can withdraw at any time |
| Comply with law enforcement or court requests, establish or defend legal claims | Legal obligation or legitimate interests |
We do not use automated decision-making that produces legal or similarly significant effects about you. Stripe's fraud screening may automatically flag a payment for review; if your payment is declined you can contact us and a person will look at it.
3. Who we share it with
We share personal information only as needed to run the business, with service providers who are contractually required to protect it and use it only on our instructions:
| Recipient | Why | What |
|---|---|---|
| Stripe, Inc. (payments) | Process payments, prevent fraud, calculate tax | Order, contact, payment and device data |
| Shippo and the carriers (USPS, UPS, DHL and others) | Buy postage, print labels, track and deliver parcels, clear customs | Name, address, phone, email, parcel contents and value |
| Customs and tax authorities | Import declarations and tax filings | Shipment and order details |
| Cloudflare, Inc. (hosting, security, analytics, email forwarding) | Run and protect the Site, forward emails sent to our address | Device and usage data, emails |
| Google (email inbox) | Our support inbox receives forwarded customer emails | Emails you send us |
| None at launch | New-drop sign-ups are stored by us on Cloudflare and sent from our own mailbox; if we add an email service we will list it here first | Email address, sign-up date |
| Professional advisers | Accounting, legal and tax advice | As needed |
We may also disclose information if required by law, to protect rights, property or safety, or as part of a sale or reorganisation of the business, in which case the successor will be bound by this Policy.
We do not sell personal information and we do not "share" it for cross-context behavioural advertising, as those terms are defined under California and other US state privacy laws, and we have not done so in the past 12 months.
4. International transfers
We are based in the United States and our providers process data in the United States and elsewhere. If you are outside the US, your information will be transferred to the US, which may not have the same data protection laws as your country. Where required, our providers rely on recognised transfer mechanisms such as the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
5. How long we keep it
- Order, payment and tax records: for at least 7 years after the order, for tax and accounting requirements.
- Customer support emails: up to 3 years after the last contact, unless needed for a legal claim.
- Marketing sign-ups: until you unsubscribe, plus a record of your opt-out so we do not contact you again.
- Hosting and security logs: as set by Cloudflare, generally a short rolling period.
6. Security
The Site uses HTTPS throughout. Card details go directly to Stripe and never touch our servers. Access to order data is limited to the owner, protected by strong passwords and two-factor authentication where available. No method of transmission or storage is completely secure, but we will notify you and the relevant authorities of a breach as the law requires.
7. Your choices and rights
7.1 Everyone
- Marketing: unsubscribe from emails with the link in any marketing email, and from texts by replying STOP. Order and shipping emails are not marketing and will still be sent.
- Access, correction and deletion: email getdrippy@shopfalsevintage.com to ask for a copy of your information, to correct it, or to delete it. We keep what we are legally required to keep (such as tax records).
- Browser storage: you can clear cookies and site data in your browser at any time. You will see the entry screen again.
7.2 Residents of US states with privacy laws
Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with comprehensive privacy laws), you may have the right to know what personal information we hold and how we use it, to access and receive a portable copy, to correct it, to delete it, and to opt out of its sale, sharing for targeted advertising, or profiling. We do not sell, share for targeted advertising or profile, but you may still make any request. We will not discriminate against you for exercising your rights. You can use an authorised agent; we may ask for proof of authority. We verify requests by matching the email address and order details you give us. If we deny a request, you may appeal by replying to our decision with "Appeal" in the subject line; we respond within the time the law requires.
7.3 Visitors in the European Economic Area, United Kingdom and Switzerland
You have the right to access, rectify, erase, restrict and object to processing of your personal data, to data portability, and to withdraw consent at any time without affecting earlier processing. You may object at any time to processing based on our legitimate interests. You can lodge a complaint with your local data protection authority, though we would appreciate the chance to resolve it first.
8. Children
The Site is not directed to children under 13 (or under 16 in the EEA and UK), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
9. Do Not Track and Global Privacy Control
Because we do not track you across other websites or sell or share personal information, our practices are the same whether or not your browser sends a Do Not Track or Global Privacy Control signal. If our practices change, we will honour Global Privacy Control as an opt-out where the law requires.
10. Changes
We will post any changes here with a new "last updated" date, and notify you by email or on the Site for material changes.
11. Contact
Questions or requests: getdrippy@shopfalsevintage.com · Finders LLC d/b/a False Vintage, 611 NW 92nd Ave, Pembroke Pines, FL 33024.