Returns and Refunds Policy
Every piece is one of one, so we describe and photograph each item carefully. If something is not right for you, you can return it under this policy. It forms part of our Terms of Sale and Use.
1. The 14-day return window
You can return any item within 14 days of the date it was delivered to you, for any reason, subject to the conditions below. To start a return, email getdrippy@shopfalsevintage.com within those 14 days with your order number and the item you are returning. We will reply within two business days with the return address and instructions. Items sent back without a return request may be delayed or refused.
2. Condition of returned items
Returned items must be in the same condition you received them:
- unworn beyond trying on, unwashed, unaltered and undamaged;
- free of odours, including smoke, perfume and pet hair, and of makeup, deodorant or other marks;
- with any tags, accessories, dust bags, boxes or certificates that came with the item.
We inspect every return against our pre-sale photos. If an item comes back worn, washed, damaged or missing parts, we may refuse the return and send the item back to you at your cost, or issue a partial refund that reflects the loss in value. We will always tell you why and show you the photos.
3. Return shipping
- Change of mind: you pay the cost of returning the item and you are responsible for it until it reaches us. Use a tracked service and keep proof of postage. We are not responsible for returns lost without tracking.
- Not as described, damaged in transit, or sent in error: we pay for return shipping, normally with a prepaid label we email to you. See Section 6.
- International returns: please mark the parcel as a "returned goods" or "return to sender" shipment on the customs form so it is not taxed again on the way back. We will tell you what to write. Any duties or taxes charged to us on a change-of-mind return because the parcel was not marked correctly may be deducted from your refund.
4. Refunds
- We refund to your original payment method within 5 business days of receiving and inspecting the return. Your bank or card issuer may take a further 5 to 10 business days to show it.
- What is refunded on a change-of-mind return: the item price, any sales tax charged on it, and the original outbound shipping cost for the returned item. We do not charge restocking fees.
- Duties and import taxes that we prepaid on an international order are refunded to you only to the extent they are refunded or credited to us by the carrier or customs authority. We will apply for the refund where it is available.
- Discounted items: refunds are for the price you actually paid. If you return part of an order that received the buy one, get one discount, the discount is recalculated on the items you keep and any difference is deducted from your refund.
- If you return only part of an order that qualified for free shipping, and the items you keep no longer meet the free-shipping minimum, we deduct the standard shipping cost for the kept items from your refund.
- If you paid in a currency other than US dollars, the refund is processed in US dollars and the amount you receive may differ because of exchange rates. We cannot cover exchange-rate differences.
5. Items that cannot be returned
- Items marked Final Sale on the listing before you bought them (for example, items sold in heavily distressed or "for parts or repair" condition, or deeply discounted clearance). Final Sale items can still be returned if they are not as described (Section 6).
- Earrings, for hygiene reasons, unless not as described.
- Items you have altered, tailored, washed or dyed.
- Gift cards, if we offer them.
6. Not as described, damaged or wrong item
If an item has a significant flaw that was not disclosed in the listing or photos, is a different size from the listed measurements by more than about one inch (2.5 cm), arrives damaged, is not the item you ordered, or is not authentic (see the Authenticity and Condition Policy), tell us within 14 days of delivery with photos. We will, at your choice, give you a full refund including all shipping, taxes and duties you paid, after you return the item at our cost; or, where you prefer to keep it, offer a partial refund we agree on. For authenticity claims the window is longer, as set out in the Authenticity and Condition Policy.
Normal signs of age that are visible in the listing photos or described in the listing (fading, minor pilling, small repairs, faint marks) are not "not as described".
7. Exchanges
Because each item is one of a kind, we cannot exchange an item for a different size. Return it for a refund and buy the other piece separately.
8. Cancelling an order
You can cancel an order for a full refund by emailing us before it ships. We ship fast (see the Shipping Policy), so email as soon as you can; once a label is created we cannot always stop the parcel, in which case you can return it under this policy.
9. Your statutory rights
This policy is in addition to, and does not limit, any rights you have under the consumer laws of your country. If you are a consumer in the EU or UK, you have a statutory right to cancel a distance purchase within 14 days of receiving the goods without giving a reason; you may use the model withdrawal form below or any clear statement. The return conditions and refund rules in this policy apply to that right as far as the law allows.
Model withdrawal form (EU/UK consumers): To Finders LLC d/b/a False Vintage, 611 NW 92nd Ave, Pembroke Pines, FL 33024, getdrippy@shopfalsevintage.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date] / received on [date], name, address, date.
10. Chargebacks and abuse
Please contact us before opening a dispute with your bank. We may decline future orders from anyone who repeatedly returns items in a condition that does not meet Section 2, or who opens a chargeback for an order that was delivered as described.